Automatic transfer

[MinaSamy1]

Can I ask whether or not an automatic transfer is done this month?

[kernowlass]

@MinaSamy1 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[adamantane1]

I have tried this in the chat site that appears when one clicks on "Message". There, I had to keep clicking on "none of these" repeatedly. Then a PayPal agent was called up by the chat site. I explained the problem. The response was that "we will respond by e-mail" (or words to that effect). But nothing has happened. I need to communicate with a live flesh and blood person because the options that the chatbot provides do not apple.

[PayPal_Bindu]

Hello @adamantane1 

Welcome and thanks for your post in the Community page!

Thanks for the help @kernowlass! Apologies for the inconvenience caused to reach the team! You can try to message the PayPal team through social media pages to get your issue checked further. You can follow the links shared by @kernowlass to reach the team though Facebook or Twitter pages. You can also DM the team through Instagram.

Best wishes,

Bindu

[adamantane1]

Thank you PayPal_Bindu!

The matter has been resolved. PayPal responded after quite some time. The said payment was clubbed by PayPal to another larger payment and transferred automatically to my bank account. 

Best wishes

adamantane1

[PayPal_Bindu]

Hey @adamantane1 

You are always welcome! Happy to know that your issue was resolved. If you have any additional questions, please let us know.

Have a great day!

Bindu

[adamantane1]

Yes. Subsequent automatic transfers have been successfully made. Only one transfer has not been made.