Cancelling a subscription no in pre approved payments

Macd
Contributor
Contributor

I have made a payment at the beginning of the month which was billed as "Monthly Subscription", yet when I go to the "Pre-approved Payments" section it is not listed.

 

How can I cancel it?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

Here’s how to cancel a subscription or recurring payment:

1.Go to www.paypal.co.uk and log in to your account.
2.Click ‘Profile’ near the top of the page.
3.Select ‘My money'.
4.In the ‘My pre-approved payments’ section, click ‘Update'.
5.Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6.Click ‘Cancel Profile’ to confirm your request

When going to your "profile" be sure to double click on the tab to open the full Profile page as you may not get all the options if you just hover you mouse over it. Once the page loads you will see the section that says "my money.




Advice is voluntary.
Kudos / Solution appreciated.
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Macd
Contributor
Contributor

i've done all that before, and I have just done it again and this "Monthly Subscription" payment does not appear.

 

Perhaps the phrase  "Monthly Subscription" in Paypal talk doesn't mean recurring payment?

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