Olivia,
I read your comment about posting the fix that I was advised over the phone....and I checked the previous page to mine (page 4) and only found one post by you (actually read the whole thread again to be sure...)
Your Post:
Hi everyone,
I haven't forgotten you, but I also haven't had anything new to report. It's still being worked on, and I will report when we have it fixed.
In the meanwhile, for those of you who have not already tested to see if the fix works for you, please try the following workarounds which may help you. I already know that there are a few of you for whom these fixes do not work, but newcomers to the thread should certainly give them a shot:
1. Remove your UPS account and then add it back in by selecting that you have an existing UPS account. If that doesn't work,
2. Double-check your address information. Delete any trailing spaces, check to make sure the abbreviations (if any) match on PayPal and in your UPS account. If that doesn't work,
3. Remove your UPS account and the create a new UPS account through PayPal.
I have checked with all of my colleagues to see if I can find more tips or workarounds in the meanwhile, and I have collected a couple more things to try that we did not talk about previously on this thread:
1. Check in your shipping profile and make sure that your ship-from phone number is added.
2. Try deleting your UPS account from your PayPal account, then sign up for a new UPS account on the UPS site. Then come back to your PayPal account and add the new account number in there.
I have heard that one or the other of these is working for some people where the other workarounds have not - nsayer, you may want to give these a try.
Let me know what works for you, and I promise I will be back as soon as I know more.
Olivia
The only thing I see you mentioning about a phone number is to make sure that your ship from phone number is included.
I would like to clarify that mine was from start to finish and it did absolutely no good. The solution (for me at least) was to put in this arbitrary phone number 402 555 2222.
Having my actual phone number in there (again - as it was from the start) did absolutely nothing. The second I put in the number above it worked instantly.
I even told the rep on the phone (who was very nice fwiw) that they should post the info on here at the very least because there was a lot of people having the exact same problem. He just stammered a bit and disregarded my suggestion. He also made it clear that he was aware others were having this problem and he had been advising this fix for some time.
My only real point being that I'm a bit shocked that your company's knowledge sharing skills appear nonexistant at best, and I'm left wondering why in the world this information hasn't been made properly available by now, as he told me up front he was "99% sure" he knew what the problem was and exactly how to fix it. Let us not even begin to wonder how hard it could possibly be to fix whatever minor coding error is causing this problem in the first place...
Not to mention that the "dedicated paypal number" I was directed to call first led me to a woman (who sounded to be most certainly in an indian call center) who insisted that I had in fact called eBay, not paypal, and that she would have to transfer me to paypal. The following rep then told me they had to transfer me to another anonymous department, and the ensuing rep there transferred me to the "shipping department" where my problem was finally (after 10+ minutes on the phone and confirming my info and explaining my situation FOUR times).fixed -- in under two minutes.
Honestly, it is at best shamefull that this workaround which has been known for at least ahwhile was not made public knowledge, let alone the problem fixed long ago. The issue clearly is not on UPS's end as each attempt to create an account leads to paypal saying it failed and users getting a confirmation email with a shipper number inside. I dare not think how many tens of thousands of excess shipper accounts this fiasco is responsible for. I now am the proud owner of 89 accounts, 88 of which are completely worthless and unnecessary.
God only knows how many people without the wherewithall to find a help forum are pulling their hair out over this as I speak.
With the ridiculous amount of revenue paypal generates, you would really think they could afford to put one competent person on the issue of straightening out whatever code has been so horribly botched. I suppose that might be asking a bit much since passing along a simple message through your own forum was an order too tall to fill. Perhaps management are all too busy Scrooge McDucking dabloon-filled pools.
Olivia -- I realize you are only the messenger. Maybe in a perfect world you even pass my message along.
