Ebay marked an item as paid but my paypal account is not showing it. Why?

[archer110470]

A customer bought an item from me and sent the money via paypal.  The customer gave an email address that was the former email for my account.  How do I resolve this for them? And of course get paid.

[PayPal_Adrian]

Welcome to the boards!

If you still have access to this email address, add and confirm it on your PayPal account to accept the payments. This has to be done within 30 days of the payments being made or they are automatically returned.

If you don't have access to this email address, you'll want to ask your buyer to cancel the payment so that they can manually send it to your new email address via the Send Money tab. Make sure you reach out to them and let them know what to do, and provide them your new and correct email address. You may want to ask for theirs if you are sending them a money request via PayPal to help facilitate the new payment.

Thanks!

Adrian