partial refund

clarelouise
Contributor
Contributor

Hi,

 

i have offered a byer a partial refund of 20 pound for an item. my paypal is saying -£60.99 pending. i have been told by ebay how to offer partial payment but i dont want to pay that now then a further £60.99 to be taken from my account. any help would be appreciated.

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1 REPLY 1

TriumphBonnie
Contributor
Contributor

If you click on the paypal transaction and the refund you can enter the amount you want to refund the buyer, only the original amount less the £20 can be deducted if buyer does not close the case.

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