customer collection and paypal

[jfrem0]

customer has bought a heavy item off ,ebay buy now and paid by paypal -in advert i put cash on collection

i have sent them the details of where they are to collect but having a look around now worried about them collecting and then having the money recailmed .

is the any safe gaurd -like getting them to sign a recept of collection .

should i refund and insist on cash  when collected

[kernowlass]

Annoys me when buyers can't read auctions properly. 

I have had buyers pay PayPal for a collect item. 

I refund them with the message that as there is no seller protection for items that are collected that I can only aaccept cash on collection. 

Then if they don't want to go ahead, I offer to an underbidder as a second chance offer or re list. 

[jfrem0]

not auctiion it was buy now or make an offer ,does that make a difference or not ?

[kernowlass]

Not if you listed the item as cash on collection no. 

[jfrem0]

seems bad that theres no protection for seller , if buyer collects item .

feel bad doing a refund but can not afford to let item get collected and then money taken back a day later .

[kernowlass]

But how can there be seller protection for items collected? 

The only way PayPal can tell if an item was delivered to the buyer is with a tracking number and you can't do that with a collected item.

[jfrem0]

i suppose but then why do ebay let people pay by paypal if customer collection is the only offer ?

[kernowlass]

Because eBay auctions have to allow PayPal.