Ebay Item not Received claim

Teodor
New Community Member

I sold an item on Ebay, and it has been delivered (according to the Royal Mail web-site).

 

But the buyer issued the Ebay claim "Item not received", because the item arrived later than expected.

 

Ebay customer support issued a partial refund to the buyer, and the case was closed, but I am not happy with the amount of the refund: it is too large.

 

Can I use PayPal Seller protection (the transaction is eligible), and if yes, then how exactly should I proceed??

Can I otherwise file a PayPal claim for the unauthorized transaction for the refund issued to Ebay?

 

Thanks!

 

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23 REPLIES 23

Antony56
New Community Member

Hello  I am afraid you have got to accept it, Items have to be tracked which costs and in my experience buyers won't pay for that. If you send and item abroad and you get a not received message then kiss your item goodbye, the money you got for it, will be refunded by paypal because they do not protect sellers and Royal Mail will never find it Sorry to be negative but having had this same experience a few times any item which sells for a high amount I pay for tracking and signature  myself

 

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cerey2011
Contributor
Contributor

i send 2 mesages but I did't have answer and I want my money back

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raman100
Contributor
Contributor

      Dear Sir,

 

  I am a regular custmer of buying and I have received many items within 2 weeks.  But this item No.361397775301  It  is nearly 2 months that I bought. and paid the amount to Pappal   It is ruby emerald mixed cut natural loose gems.   Pleae see that  I get

the item immediately.

 

 

K. Venkatraman

14, Fenwick Drive

Avon - CT -  06001  ( U.S.A)

 

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PayPal_Anna
Moderator
Moderator

Hi raman100,

 

Thank you for posting and welcome to the Community Forum!

I’m very sorry to hear this.

 

Have you contacted the seller yet? If the seller is not responsive and you haven’t been provided with the tracking number, please remember you can dispute the transaction. You can learn more here: http://ow.ly/VP0LL and http://ow.ly/VP0Qd. Please remember to escalate the dispute to a claim before the 20 days deadline: http://ow.ly/VP0Sj.

 

If you need any additional assistance, please consider calling PayPal Customer Services by clicking onto Contact us on any PayPal page. We also provide support via Social Media (24/7). You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.

 

Hope it helps.

Anna

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