Have sent item but haven't received payment

[robyn12]

Payment is completed by the buyer but the status is 'Completed - Funds not yet available', what will make the funds available?

[kernowlass]

@robyn12

Do the funds show in your paypal balance but have pending by them?

Are you a new seller using Paypal?

Is it an Ebay transaction?

[robyn12]

Hi!

It shows in my balance but has 'ON HOLD' written beside it. 

I'm not a brand-new seller using paypal but I rarely do use it.

It is an ebay transaction yes. 

[kernowlass]

@robyn12

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for new sellers.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
 Normally for the Ebay hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage).

Info in this Ebay link below about Ebays hold.
https://ocsnext.ebay.co.uk/ocs/sr?query=1746