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resolution center not allowing me to file a fraud

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dtmitche
Contributor
Posted on

After I made a purchase through a website I thought was legitimate I saw the money went to a hotmail account that was not the company I purchased goods from. I immediately filed a dispute on the Paypal Resolution Center. I guess I picked the wrong type "Unauthorized Transaction" instead of fraud. Now I'm unable to report as fraud since I have an Closed resolution on the transaction. How do I fix this? Must I go through my Credit Card provider to withdraw payment from PayPal since I cannot use their system for Fraud?

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resolution center not allowing me to file a fraud

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kernowlass
Esteemed Advisor

@dtmitche 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.

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resolution center not allowing me to file a fraud

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Go to solution
kernowlass
Esteemed Advisor

@dtmitche 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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