orderplus is a scammer and PayPal protection is worthless

[axeeeel]

I was scammed by a seller and PayPal is ok with it. I bought some clothes from a store that supposedly is in the EU but the merchandise came from China. The seller is "ORDERPLUS international limited" and this is how they operate: 1) they ship a random product to you 2) you write them (the response they give you is clearly an automated message) 3) they offer a partial refund 4a) you accept the partial refund. End of story 4b) you don't accept the partial refund 5) PayPal arrives and says "send the product back to them and we will refund you" 6) you ship the product back at an expensive rate only to find out that the address doesn't exist 7) you lose the Money because PayPal says "the merchandise never reached the seller" So not only you lose the money of the product, you lose also the money to ship to china

[kernowlass]

@axeeeel 

Sadly they were probably another of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.