false permanent limitation

I logged in to my account earlier today to add a new bank card and noticed a bunch of old ones were stacked, so I went and started removing them, but I also noticed that PayPal wasn't taking the new card. When I contacted the bank, they said it was because your name on the card has to be the same on PayPal. While with the bank, I was using my full government name on PayPal; I did not include my middle name, which was on the card. So I did submit a name change request followed by an official government ID, but was met with a permanent limitation "due to suspicious activity." 3 hours later, I have been a PayPal user since 2016, and this is unacceptable. What risk did they exactly detect? the fact that I was trying to legally change my name after submitting a matching government ID? or the fact that I wanted to remove bank cards that stopped working because the bank changed their policies and gave us new cards? while all these requests are coming from the same IP that has been using the account for years? This is frustrating and ridiculous.
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Esteemed Advisor
Esteemed Advisor



Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

Advice is voluntary.
Kudos / Solution appreciated.
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