should be a spesific case/resolution for scams/fraud

[sukurt]

I was scammed yesterday. I needed a computer so l wanted to buy one from a well known website in Germany. So l paid with buyer Protection. l got Message from this Account which l interact with it, that Account hacked and this is a scam. I dont know why l have to contact with Paypal Account which l Paid. I have to wait it and have to wait Paypals Solutions. I have proofs and gave all of them. But l have to wait to long to get my money. I need a computer for my thesis so l need my money. İf the buyer Protection can not protect me, why l should use paypal?

[kernowlass]

@sukurt 

Buyer protection covers you for unauthorised transactions (that happens when you are hacked) OR items not received OR items received but not as described. So hopefully you opened a dispute for non receipt of item?

Paypal does not give you a 100% protection against everything, so you have to read up it and then risk assess your purchases. 

[sukurt]

During this process, I contacted customer service twice to be sure. (Friday 13.30) In the phone call, it was said that there was 100% protection. Also the payment option was problematic. Because when I clicked the "continue" button, it said I would receive detailed information about the payment, but the payment was made immediately without any information or confirmation. I know very well what I did and what I experienced. A reddit user also experienced the same problem. Do you think there is also no problem here?

[kernowlass]

@sukurt 

Even credit cards don't give you 100% for everything, every payment processor has terms and conditions and never tells you that you are covered 100% !!!

As to your payment then how you paid would be between you and the website you purchased from and you still haven't said which dispute you opened so can't advise further unfortunately.

[sukurt]

Thank you for your interest and reply. I have no intention of blaming, but I am experiencing a very serious victimization right now.

Case ID: PP-R-CLI-506108370
I chose "The item hasn't reached me or I refused delivery". Maybe I should have chosen "Issues with the seller". I couldn't be sure.

What I mean is that there must be fraud among these and problems should be solved faster. Because there is clearer evidence for fraud. When you make a legal contract, you do not have to comply with it. The buyer and the seller will find a solution together. But fraud is a different situation. It also has consequences in terms of criminal law. Therefore it is necessary to approach differently

There were also others who were defrauded using the same method. Therefore, it is possible to think that there is a problem with PayPal as well. I just think this is something that can be improved.

[sukurt]

It makes me uncomfortable to see this. I was scammed and I'm waiting for the reply to the account the scammer sent me.

[kernowlass]

@sukurt 

ok looks as if you opened a dispute for non receipt of item.

The seller has the chance to respond, if not when you see an 'escalate' option then escalate it to a claim as its only then that paypal get involved.

Make sure you escalate to a claim BEFORE 20 days are up or the dispute will auto close.

[sukurt]

Why does the seller have the right to respond to me when it is obvious that I have been defrauded? I don't know how long you have to respond, but I want this issue to be resolved immediately. Because I urgently need a computer to write my thesis. The money I had to acquire it is also gone. If this process takes a long time, it will not be of any use to me.

[kernowlass]

@sukurt 

ok, bye then.

[sukurt]

What a useless and irrelevant replies. I have already forwarded my problem to paypal customer service. Here I just mentioned a problem and what should happen. You've done nothing but make yourself look ridiculous. Congratulations, you really made me smile.