I purchased an electrical item from a UK seller in the region of £1000 via PayPal credit last February and 10 months in at the start of January the electrical item developed a fault and stopped working. The seller agreed for me to return the item for a repair and they confirmed it is faulty but they are taking 6 weeks so far to fix the item and I have asked for a replacement but they are insisting on repairing it. I was told it could take several weeks more for it to be returned to China and repaired. I am now considering wanting a full refund. Am I protected by PayPal credit as the item became defective within 12 months of its warranty. I was advised by trading standards I had a right to get the item repaired or replaced within a reasonable time period. Can I raise a dispute via PayPal credit to get my money back or for them to formally give the UK seller a big nudge to get a replacement sent to me?
