We noticed that the owner of this account is a minor

ppp999
Contributor
Contributor

I got "We noticed that the owner of this account is a minor" after I've been working with PayPal for 10 years, with added a credit card with my name from day one.
How can I be a minor with 10 years account and credit card with my name from day one? Do you think I had a bank account and credit card when I was 7 years old or less?

Surprisingly, this limit popped over after talking with PayPal customer service about a problem in one of my transactions.

Now, after 10 years I officially hate PayPal and will never use it again. But I can't close the account due to the new limitation.
How can I delete my account for good without resolving the limitation, I just don't want to use PayPal anymore for everything

Login to Me Too
4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@ppp999 

 

The point may be were you a minor when you opened your paypal account?

If so then even if you are over 18 now it would still be an illegally opened minor account once paypal saw you opened it underage, if that is what you did?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

ppp999
Contributor
Contributor
No, I wasn't minor even then. The thing is that my account was blocked exactly in the same moment the customer service agent sent me a message back. I don't think it's a coincidence. Anyway, even everything was legitimate I don't want to use PayPal anymore, and don't want to verify my account, but just close it. They did currecy conversation in one of my transaction without any approval. I can't rely them anymore.
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@ppp999 

 

Sounds odd, if you can't resolve the limitation then your only option is to get back to customer services (phoning is best...dependent on what country you are in), and explain that you were not a minor and ask them to lift the limitation and then you can close your account.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

ppp999
Contributor
Contributor

I can resolve the issue, but I refuse to send my personal documents for account deletion. I will attempt to contact support once more.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.