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About 6 hours ago, I paid twice for the promotion of the video on TikTok, but they didn't allow it. I have now entered PayPal and seen that both transactions were charged to me by PIPO US INC. Does anyone know why?
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Hi @DogHouse1,
Welcome to the PayPal community. I am sorry to hear what has happened. I am sure this is worrying for you.
I happy to see that you have taken the necessary steps to have this reported. This will allow us to review your account and any unauthorized transactions. Please be assured that any transactions found to be unauthorized will be refunded to you.
I would also recommend running a full security scan on the device you are using to ensure that your device is safe and clear. Once you have done this, you should then change your password on your PayPal account. I generally always advise to change the password on your email account also as this can be sometimes how they gain access. Be sure to keep the passwords different and something that doesn't directly relate to you so no one would be able to guess it.
I hope this helps.
Paula
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Hi @millionjax,
Welcome to the PayPal community! I'm sorry to learn that you have an unrecognized transaction, and you would like it to be refunded. Have you tried checking if it's an unrecognized automatic payment agreement? If it's an automatic payment agreement you can cancel it to avoid any future charges. Also, you can contact the merchant to request a refund. In case, if the merchant doesn't return your calls/emails, you can file a dispute, to get a resolution.
If the transaction is not an automatic payment agreement, I would suggest you immediately change your password and security questions, and report unauthorized activity on your PayPal account, our team will step in and investigate further.
I hope this helps!
- Ali
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Are the transactions showing as pending or completed?
Advice is voluntary.
Kudos / Solution appreciated.
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I'll copy paste as well...
Tiktok is utilising a common scam in my experience. Unfortunately it's entirely legal in most places. Onus is on consumers to suck it up and stomach the lost, or spend their own time/money retrieving the "misplaced" sum. Even if all parties acknowledge there was no wrongdoing by the customer and gross incompetence by the offender you will not be compensated beyond the original amount, if that. So there's little to no risk for companies while they rack up rewards.
Shady companies will approve payment without guaranteeing the product or service which in itself should be illegal without a independent contractual agreement.
For example you pay for a promotional Tiktok video to get more views but instead get a message claiming your content doesn't comply with their intentionally vague ToS. Purchase of digital assets or currency only to find your account locked along with the customer service options. Or express delivery options that aren't options.
Shams like these are most often used with small amounts that people won't miss or be bother tracking down if they do notice.
The rort generally takes one of three forms. A refund that will not be paid for a week or more; a few dollars from a few million people to buffer cash flows especially since they can legally put it off for months as long as they show intent to process a refund. Second is some form of store credit, or increasingly common is completely worthless digital tokens only redeemable for worthless digital gimmicks. Or they make any option to make contact or initiate a return so tedious and time consuming that even best case you'll be at a lose, but not entirely impossible making it perfectly legally since technically a procedure for dispute resolution is in place.
Also just from my experience and not necessarily representative of all cases; Paypal is more likely to facilitate these sorts of deceptive tactics (curious if the solved tag is true for you) than honour their founding mission statement which is completely antithetical to them.
Goodluck!
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