Why PIPO US INC charged me money?

Tisakoja
New Community Member

About 6 hours ago, I paid twice for the promotion of the video on TikTok, but they didn't allow it. I have now entered PayPal and seen that both transactions were charged to me by PIPO US INC. Does anyone know why?

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PayPal_JonK
Moderator
Moderator

Hello @Brianjo1973

 

Welcome to the PayPal Community! I'm sorry to hear you have an unrecognized transaction from PIPO on your PayPal account. Have you tried reporting this activity as unauthorized yet? If not, I would recommend that as your first step. From there, I would follow the steps to in that article to secure your account.

 

Best wishes!

 

 - Jon K


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63 REPLIES 63

Samblang
New Community Member
I just recieved money from pipo, when I did a withdraw from tiktok. So I guess Popo is the American payment system for tiktok
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shaunahorn
Contributor
Contributor

I am having the same problem. and PayPal denied my appeal to remove it!! 

 

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sraynor4
Contributor
Contributor
This happened to me as well and I do not even use tiktok🤬
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BichonMom
Contributor
Contributor
Same here. Three separate transactions. I don't understand. I called Pay Pal. They cancelled my card card and issuing another.
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rachelsel
Member
Member

me too! They're saying it wasn't unauthorised and will no refund it. 

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davencyn2
Contributor
Contributor
Me too plus I never use TicTok. Pay pal refused to credit me.
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PayPal_Meghan
Moderator
Moderator

Hello @davencyn2

Welcome to the PayPal Community! 

If I understand correctly, it sounds like there was an unauthorized transaction on your account, but the dispute was denied. Is that correct? If so, I'm very sorry to hear that. In that situation, I recommend reaching out to Customer Support through one of these options to see if the case is eligible for an appeal. 

In the event that you have a pre-established subscription, the case might have been denied because there wasn't any unauthorized access to your PayPal account. If that's what happened, that usually means there was unauthorized access to the merchant's account (TikTok). You'd want to reach out to them and report the unauthorized transactions with them directly; don't forget to reset your password and security questions on both PayPal and TikTok to be safe. 

I hope you receive a refund soon! 

- Meghan


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Badar_ks
Contributor
Contributor
Hey! I’m currently facing the same problem as you, were you able to recover your funds?
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cevensen
Contributor
Contributor

I had the same thing happen except they charged me almost $2000.  How did you withdraw money from Tiktok?  I couldn't find any way to do that.

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