What to do when your resolution case is against you

[Kasper21212]

What can you do when you didn't recieve the item, just a empty box, and paypal keeps voting in sellers favor. I spent 450 bucks on a pair of boots I never recieved

[kernowlass]

@Kasper21212 

Which dispute type did you open?

Did you escalate to a claim?

Did you provide a police report?

Did the seller provide tracking?

What country is the seller in?

How did you fund your paypal payment?

[Kasper21212]

Yes I filed a dispute for not correct item since box was empty. He had tracking and won and won on appeal even thought I stated ya I got a box, a empty box. Took pictures, talked to my neibhors who didn't see anything, the mailman doesn't remember if the box was heavy or light. So basically I paid $450 for the boots and paypal says I'm not eligible for the guarantee service

[kernowlass]

@Kasper21212 

So you haven't bothered to answer if you escalated to a claim or the dispute timed out.

Presumably as you didn't answer about a police report you didn't do that and provide paypal with a crime report number?

You don't say which county the seller is in so we can advise further.

And finally you didn't say how you funded that paypal payment.

So you want further help which we can certainly give you but can't be bothered to answer the questions asked of you that we gave up our time to type up and ask?

[Kasper21212]

No I never filed a police report, didn't know I needed to. He was also in the U.s., from Texas, I load cash onto paypal card, and the case went all the way through, he won, I appealed, he won again on appeal. The final statement by paypal is my item didn't qualify under guarenteed.again, they were a pair of exotic leather cowboy boots