Unreasonable complaint resolution

[huakhuong]

I bought a bluetooth speaker weighing more than 20lb, the seller sent me an empty envelope, I opened a complaint to paypal, the seller only provided tracking numbers but did not provide any other information. The seller does not have any other information to prove the item sent to me. Paypal again charged me with losing money. It's disappointing that paypal doesn't work responsibly, now I don't know what to do anymore, hope everyone can help me, I lost $870, really sad, I joined paypal for more than 10 years, this is the first time First time I was scammed by a seller and paypal won the lawsuit against the scammer

[huakhuong]

I bought item on ebay and paid clealy paypal, They close case and no accept to get full refund to me. But they did not give me any evidence, paypal is nothing more than a robot,

[kernowlass]

@huakhuong 

*ok* won't waste my time giving you more advice then, good luck with your issue. 

[huakhuong]

I paid by my paypal account and my visa credit card, all is mine.