Unauthorized repeating payment to "Facebook ads"

Maxdowt
New Community Member

An automated payment I did not authorize or confirm went through my PayPal account to "Facebook," specifically their ads. I am the only user of my PayPal account and after checking, it doesn't look like there was a way for me to misclick on anything to receive a charge in this amount (the charge was $4 and the cost for promoting a page is $6, nothing charges the amount I was charged). The description of the service provided is something like being able to make payments through Facebook without logging in to PayPal and to receive PayPal updates through messenger. When I try to fix the issue through Facebook with the link provided to report a problem, I have gotten an error message every time. My dispute turned back negative as PayPal has deemed it an "authorized" payment despite no authorization for a repeating payment from me. I don't do repeat payments through paypal and would not authorize this action. This sounds like a scam of some sort. It would have activated a repeating payment on my account if I hadn't been alerted and cancelled it. If someone did actually use Facebook or a promotion service through them, something like this could go by unnoticed. I have turned off the automated payment and reset my passwords. Is there anyone with insight on what happened or how it happened, or who knows how I can further contact PayPal or facebook for more information to dispute further?

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40 REPLIES 40

Nothappy101
New Community Member

I had exactly the same issue today having an unauthorised payment via PayPal to Facebook for an Ad.  PayPal dismiss it as authorised which is a crock.  Clearly this has happened in the past and not been rectified.  I dont use FB often and certainly dont have PayPal linked to it so begs the question as to how they managed to get a payment through a supposedly secure process. Not happy PayPal with your response to date.

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