Unauthorized Transaction with my.com b.v.

[ryoujies]

What happened to buyer protection, or whatever protection Paypal seems to boast about? The coverage is close to none!

I woke up this morning getting a text from Paypal regarding a login code. Mind you I was sleeping, so why would I be getting asked to verify a log in an hour prior to me waking up? I immediately started freaking out and logging into my account in hopes they weren’t able to go through but of course, to my surprise, there’s a charge of $75 USD out of my account from some website I never even heard of my entire life! The merchant is my.com B.V. . I immediately went ahead to file a dispute and reported the transaction as unauthorized. Paypal said it would take 10 days to review the case but as per usual, they got back to me within an hour or so closing the case and saying that I authorized a transaction for a site I don’t even know existed, great. It’s almost as if the fraud or dispute department never looks into cased AT ALL. This is the second time I’ve gotten hacked and Paypal telling me it’s my fault and I just gotta accept it.

I’ve been trying to escalate it to a claim but there’s no option for me to in the resolution centre. I’ll hopefully call Paypal sometime this week, since I’m busy. I know $75 USD (approx. $100 CAD) doesn’t sound a lot to some, but as a student it’s a ridiculous amount. I’m losing hope since some people on here have brought up the same issue and Paypal did the same thing by closing down their cases, with the SAME merchant.

I’ve contacted my bank regarding this matter and opened up a dispute. Paypal doesn’t seem to care about its users and I feel so unsafe using this platform now. Looking to permanently shut my account down once I get to the bottom of this 😕 I’d appreciate any insight or advice from anyone who’s experienced the same issue, as this is just flat out ridiculous. It makes so sense that Paypal reimburses people who take advantage of buyer protection, buyers who scam businesses, yet serious issues like this seem to get overlooked…

[mic4ch]

Yes! I was donating Animal Aid Unlimited India. But it was nothing like that scam transaction it was not related by title nor currency. EDIT: Anyway i got my money back from paypal

[mic4ch]

Hi,
I've noticed same transation just a few minutes ago!

Already reported the case, changed password, removed all automatic payments and removed card from the account.

Wondering if should I forgot about paypal ?! How is that even possible ? What is going on?
BR,
M

[ImMalex]

This just happened to me too last week and Paypal didn't refund me!!! I don't know what I can do now is there anyone that can help? it seems like this is happening to quite a few people.

[jepthe0528]

It just happened to me today - Paypal: 5V590177R21797601

I have no idea what this is

My. com B.V.

Caught it as a pre-approved transaction on my paypal. I already reported as unauthorized charge

[Ferreira1611]

Same, do you got a return from the support, i got the same

[cairaz]

Did everyone get a refund? I have been refused, surely they should see it's a scam if so many of us are having the same problem

[Gina3331]

I didn't get a refund as I didn't pay obviously its a scam they they were requesting 2 payments from me with 2 different names

[Gina3331]

Hi I received 2 emails from 2 different names mvision endpoint security for 877.77 are these scams

[priyp]

I have received same ‘money request’ from MVISION Endpoint Security LLC for £877.77 (UK Pounds) with a note from Janet Harrell. I immediately thought the eMail to be a scam but the money request shows in my PayPal App. I do not recognise this … help centre closed after 6:30pm and I am unable to report this type of transaction within the resolution centre. Will PayPal pay this request automatically if I do not click ‘Pay Now’ ??

[BazOnDeck]

I had the same 2 requests both for £877.77 on the 21st Nov. Declined both payments and blocked the sender. Couldn't find the category that match to report both to PayPal and you couldn't report from the resolution centre as they weren't actual transactions just requests.