UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[maggieinthewood]

Update: I received a refund for 66.00 on June 28. Refund was pending as was the charge. I then was charged 66.66 by the Kilo Group that same day, so I am out .66 cents. PayPal sent an email with the refund summary. Below is the email address included in the body of the message. 

UAB "Kilo grupė

 <<Removed>>

This was the original contact information from an email PayPal sent saying I had been charged for Kilo grupé. 

Merchant
UAB "Kilo grupė

<<Removed>>
 <Removed>

I don't know if this will be of any use to any others. I did cancel any active subscription to Kilo Group through PayPal and received a confirmation from PayPal that I was no longer active. I have tried to log in to my Keto site online and am told I no longer have any active subscriptions with them. I'll just have to keep an eye on my account next June and hope that another mysterious charge for a dysfunctional Keto site doesn't appear. 

[Cookinqn56]

I was just charged $39.00 to this Kilo group and can’t reach customer service!

[jmessers1962]

You can login to your DO Fasting website and follow these instructions.

Click on subscriptions and payments

>>>Click on Cancellations and refund policy

>>>>>>Scroll to the bottom of the page

>>>>>>>>>>Click on <removed>

Be very detailed oriented as to why you want a refund. They will get back to you within 48 hours.

[jmessers1962]

I recieved the refund in less than 24 hours. Just follow these steps.

You can login to your DO Fasting website and follow these instructions.

Click on subscriptions and payments

>>>Click on Cancellations and refund policy

>>>>>>Scroll to the bottom of the page

>>>>>>>>>>Click on <removed>

[bsgivens]

I found that this charge was from a keto diet I signed up for.  The website is ketocycle.diet  I was able to log into my account and cancel my subscription.  It is on a 3 month billing cycle.  

[Tacobell49]

This company uses numerous names and titles.  It's part of the scam.

[ShoshanaB]

Yes it’s crazy, at first I got a link to something that looked quite okay, a cycling training program, I just did not start using it. But now the link doesn’t exist anymore and it is suddenly a subscription, for nothing? They must be known by Paypal?

[Tacobell49]

Yes, they are known by PayPal!  Hundreds of people have reported them but PayPal will do nothing about it. The "company" has several names, but they are all shady.  

[Marymac7]

Have just had $66 US taken out of my account by UAB kilo group a year after my first transaction with them. I did not authorise any more payments to be taken and obviously this group is using underhand methods to rip people off. 

[TonyNutter]

Need my refund I had canceled this in march