Hello @Liyah4,
Welcome to the PayPal Community Forum! I can understand how concerning it can be when a transaction doesn't go quite as you had expected. Depending on the type of transaction and the issue with it, you may or may potentially not be covered through our Purchase Protection. If it was a Friends and Family transaction, you're normally not covered for any issues with any items purchased. That would normally only be covered through a Goods and Services transaction. However, you're welcome to reach out to our Customer Support teams for further assistance and clarification if needed.
Best wishes and good luck with this and future transactions!
- Jon K
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