She Swish Limited - Smiley Chewy is ghosting me

[Martha-F]

Hey everyone,

Back in March I purchased the Dafeila ear devices (for tinnitus relief) from SYKJ, (She Swish Limited) located at:

[removed]. First of all, I ordered one set of these ear devices and was billed for 2 sets! I tried going on PayPal to delete one purchase. It was not possible. Then I contacted Smiley-Chewy of She Swish Limited per instructions from Pay Pal's "How can we Help" link.  I have emailed him/her several times to make contact. So far I have been provided with two different email addresses and have emailed Smiley several times on both! No answer. He either has no idea of basic English or just doesn't care. Firstly, I was double billed. Then, I was sent 4 devices. All for the left ear! None work of course. Furthermore, here were no instructions inside the package, and, NONE OF THEM WORK!

I've been trying to find a way to return them to She Swish Limited, but nobody answers my emails. Well, why should they? They have my $89.67 US funds. I notice the company name is under She Swish Limited. Guys, it seems to me this is a scam. Now, how this guy is getting away with this fraudulent activity on Pay Pal is beyond me. Anyone out in the community know how to get this person to stop scamming others? He obviously isn't going to return my money. He won't even respond. My next step is to contact my credit card company and file a Pay Pal complaint. Maybe through my credit card company I'll get someone's attention. Keeping my fingers crossed. 

[kernowlass]

@Martha-F 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.