Selling tickets on event

Rvonz12
Contributor
Contributor

Hello, I'm new here at PayPal, I'd like to ask you a question Today I sold tickets for a football game, the buyer sent me the money via PayPal but he chose the purchase protection one, I wonder when the money will be released and how to proceed so that he can't claim that he didn't receive it I have all the receipt conversations saved Thank you

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rvonz12 


https://www.paypal.com/us/cshelp/article/why-is-my-payment-on-hold-or-unavailable-help126
https://www.paypal.com/us/cshelp/article/how-can-i-release-my-payments-on-hold-help129

Well he sent using the goods/services option which was the correct option. You are not allowed to sell things using the friends/family option. Paypal review f/f payments and if they are seen as payments for selling goods or services your account may well be permanently limited.

 

The goods/services option gives the buyer rights for non receipt of item OR item received but not as described. If either happens and they win a claim you would have to refund. To combat a dispute for non receipt of item you would have to provide paypal with trackable proof of delivery of the item to the buyer. Paypal do not consider messages or videos as evidence in a claim unfortunately.


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Rvonz12
Contributor
Contributor
Hi, Thanks for answer So what should i do? May i tell him to write to the PayPal chat i received the tickets or what? Beacouse i send him electronic tickets by PayPal, now Im scary of the scam It seems like PayPal want to do this scams Its very weird Thanks
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rvonz12 

 

I gave you the 2 links with all the information on the new seller hold so I suggest you read them?


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