Selling tickets on event
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Hello, I'm new here at PayPal, I'd like to ask you a question Today I sold tickets for a football game, the buyer sent me the money via PayPal but he chose the purchase protection one, I wonder when the money will be released and how to proceed so that he can't claim that he didn't receive it I have all the receipt conversations saved Thank you
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Seller Protection
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https://www.paypal.com/us/cshelp/article/why-is-my-payment-on-hold-or-unavailable-help126
https://www.paypal.com/us/cshelp/article/how-can-i-release-my-payments-on-hold-help129
Well he sent using the goods/services option which was the correct option. You are not allowed to sell things using the friends/family option. Paypal review f/f payments and if they are seen as payments for selling goods or services your account may well be permanently limited.
The goods/services option gives the buyer rights for non receipt of item OR item received but not as described. If either happens and they win a claim you would have to refund. To combat a dispute for non receipt of item you would have to provide paypal with trackable proof of delivery of the item to the buyer. Paypal do not consider messages or videos as evidence in a claim unfortunately.
Advice is voluntary.
Kudos / Solution appreciated.
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I gave you the 2 links with all the information on the new seller hold so I suggest you read them?
Advice is voluntary.
Kudos / Solution appreciated.

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