Resolution

[Julieju375]

I bought kitchen doors for 16 hundred quid. Thought I’d be covered by PayPal. Nope. Took 35 days for them to arrive so already out of time Then given 6 days to get independent review. Where am I to get that? So a plumber came to do bathroom he came as soon as he could but over the 6 days. I rang and I emailed PayPal to advice if would be a couple of days late Ok they said and closed it anyway as I went over 6 days. The doors are broken!! Seller will not reply to PayPal or me !?!?! Not fit for purpose. But I’m not covered. As a pensioner this is over a months pay. I’m devastated. So please be aware PayPal is not great at covering your loss.

[kernowlass]

@Julieju375 

You have up to 180 days to open a paypal dispute for item received but not as described so not sure why 35 days was ''out of time''?

Which dispute did you open???

Did you escalate to a claim?

You need to provide information on exactly what happened with the timings if you would like advice.

[Julieju375]

I have no idea why. I was scared by a person in America and I’m trying to get that back and then the doors.  But I’m getting totally confused with everything:-( to old for all this.  Sadly. I do not have a credit card as I’m old school so thought I’d be protected but looks like I’m not covered by either.  It’s over a months pension for both   Not a lot to some but a massive amount to me 

[kernowlass]

@Julieju375 

Not sure what age has to do with it however still can't help you as you have answered 0 of the questions that I asked you above to try and help.

[PayPal_Shradha]

Hello @Julieju375,

Welcome and thank your for posting your concern.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. PayPal offers purchase protection to help safeguard our buyers. I recommend you to check the article Does PayPal cover my purchase if there's a problem? to know you will be eligible for protection or not. I would also recommend you to check the
PAYPAL'S PURCHASE PROTECTION PROGRAM to know the eligibility.

You can file a dispute for the order purchased using PayPal. While filing dispute you can contact the merchant/seller directly and this is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help centre article How do I escalate a PayPal dispute to a claim? for more detailed information.

Hope this information is helpful for your!

Warm Regards,
Shradha 
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