Refunds after 180 days on preorder

[Shibby06]

Hi, just had a question on disputes and whether Paypal takes into consideration preorders for buyer protection or is it always from the date paid?

The reason i ask, is because i ordered an anime figurine that exceeded the 180 day window, due to the release date, but it was only after that window had expired that issues with the company began to occur. Since April, many customers have been reporting not recieving their orders, that support tickets were being ignored for months, and refunds requests were not being fulfilled (despite company policy).

At this point i'm not sure what to do. Because i paid with paypal credit, it's not easy to track the payments made for me to do a chargeback with my bank, and as the 180 day window has passed my dispute was close immediately with Paypal, but i could never have forseen this situation let alone acted within the dispute window. Are there any other options available to me with Paypal or is my only recourse to take the company to court?

Thanks,

Chris

[kernowlass]

@Shibby06 

Paypal only gives you 180 days from the date you paid for buyer protection.

If the release date was after that timescale then you would have to risk assess your own transaction as to whether you would go ahead or not.

You would have 0 buyer protection so your other option would be to fund it with a credit card which 'may' give you a bit longer buyer protection.

If the company is in the same country as you then yes a small claims court action may be possible as long as that company has not gone out of business?

[Shibby06]

Hi @kernowlass I believe they’re still in business but they’re probably on the verge of filing for bankruptcy. I’ve given them notice that I will be taking them to court if I don’t receive a satisfactory response by the 10th of august, however, judging by others who’ve done the same, they’re not responding to the courts either and claims are being escalated. It’s turned into quite a mess, and my claim is quite small when compared to others. Relating to a separate order, I also reached out to their payment scheduler partial.ly and they’ve confirmed that they’ve blocked the merchant for negligence but they can’t help beyond preventing any further payments as the company is preventing them from issuing refunds… somehow.