Paypal won't let me accept refund from seller.

kallekiiskinen
Contributor
Contributor

Hello I recently bought a hoodie from grailed but the seller canceled the order. He offered me the money back in paypal resolution center and I tried to accept the money (514 USD) but when i clicked accept offer notification pops up saying "We're sorry, looks like osmething went wrong on our end. Please try to submit again" I have tried to accept the money probably 5 times during the span of 3 days so I dont really think submitting again will work.

please help!

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @kallekiiskinen 

 

Thank you for joining the PayPal Help Community!

 

Sorry to hear that you've run into some issues while accepting the refund. I recommend you to try clearing your cookies, history, cache, etc. from your browser or try using a different browser/device to see if this works. If the issue persists after trying these, please reach out to the support team to look into this further. 

 

Regards,

Bindu

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