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Paypal banned me but said i could make a new account so I did and they still banned it.

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Brad003
New Community Member
Posted on

Paypal banned me for making my account 4-5 years ago when I was underage. In the email they said since I'm 18 now anyway they still have to ban the old account but I can immediately make a new one, so I did but then they asked for proof of identity, so I sent my passport and then the next day I got an email saying this account is now also banned. How do I resolve this?

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Paypal banned me but said i could make a new account so I did and they still banned it.

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kernowlass
Esteemed Advisor

@Brad003 


You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

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Paypal banned me but said i could make a new account so I did and they still banned it.

Options
Go to solution
kernowlass
Esteemed Advisor

@Brad003 


You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

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