Payment made through Discogs

SylverCheetah53
Contributor
Contributor

Hi!

I have made a payment in june, to discogs.com

I did not receive the CD's and now I want my money back.

I can't find none of the transactions made through Discogs.

What can I do?

Please, help.

regards,

DANIEL (Romania)

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5 REPLIES 5

SylverCheetah53
Contributor
Contributor

Okay. But how to see payment completed through your guest checkout?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@SylverCheetah53 

 

You mean paypals guest checkout, I for sure don't have one.  🤣

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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SylverCheetah53
Contributor
Contributor

Is there an e-mail adress for PayPal?

I've tried with FaceBook, but not solved my problem.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@SylverCheetah53 

 

I gave you all the contact options in my above post, if there was an email address I would have added that to the list.


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