Paid using G&S, shipment stuck in customs

[jjiang323]

I purchased an item from Canada nearly 3 weeks ago. I am in the US (I'm really only 7 hour drive from the seller). The seller shipped the item, but it was refused by US Customs. Now it is bouncing between U.S. and Canada and I'm the only one making effort trying to figure out where the heck this package is and why it's being sent back and forth between borders. I'm getting pretty tired of this and at this point can I just request Paypal to cancel the transaction? I paid using Paypal Goods and Services and it it was approximately $4,000 USD. It has been over 3 weeks now.

[kernowlass]

@jjiang323 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.