I recently purchased a laptop from Razer, but after discovering a better deal at Best Buy, I decided to return it within a few days. Razer provided me with their own label and I simply slapped the label on the unopened box and shipped it. Unfortunately, the return shipment has been stuck as "In-transit" since January 17th, as indicated by the tracking information (https://www.fedex.com/fedextrack/?trknbr=393223217106&trkqual=12025~393223217106~FDEG). Despite my numerous attempts to contact Razer for assistance, they have only advised me to be patient while they communicate with FedEx. However, upon contacting FedEx directly, I learned that Razer has not made any efforts to resolve the issue, and the package has been confirmed as lost in transit. It appears that Razer has not taken the necessary steps to obtain this information from FedEx. I am considering opening a chargeback claim against Razer through PayPal. Can PayPal assist me in resolving this matter? Or will they deny me because it's "lost In-transit"
PayPal could deny your claim since package is still in transit or lost (via tracking info) and besides PayPal doesn’t cover buyer’s remorse reasons (ie. don’t like, don’t want, don’t fit, saw it cheaper some place else, bought by mistake/accident, changed mind.) Have to work it out with merchant on situations like this, somehow.
Thank you for the advice. I still think I need to open a PayPal claim though. I'm getting nowhere with Razer and FedEx isn't helping either. Do you genuinely think they'll deny my claim just because it's lost in transit? Thanks
