Mishandled Dispute - Questionable practices

[FSM2023]

A customer of mine reserved 2 spaces at my farmers market. Then she opened a dispute because paypal didn't honor her request to pay the total fee in 4 installments.

I provided PayPal with the reservations receipt and added that this dispute had nothing to do with me. Then PayPal asked for a shipment label. I responded that it was a service, not a product.

Then PayPal agreed to refund my vendor who, as a result, attended the events for free while I got charged $15.

[PayPal_JonK]

Hello @FSM2023, 

Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some issues with a recent dispute. It sounds like the buyer had opened an Item Not Received dispute, is that right? Normally, PayPal will only ask for a tracking number when a physical good is being sold. However, when PayPal looks to apply your Seller Protection for a service you provide, they'll ask for some kind of compelling evidence that the service was provided. Since it sounds like the case has already been closed in the Buyer's favor, I'd recommend contacting our Customer Support to see if the option to appeal the case's decision is available. If an appeal is not available, you may want to try reaching out to your customer to see if they're willing to pay you on some kind of schedule. 

You can reach Customer Support by clicking Contact at the bottom of the PayPal website.  They're also available through Twitter direct message, Instagram direct message, or Facebook instant message.

Also, if they have questions on what kind of transactions qualify for Pay in 4 installments, here's a great resource: Questions about Pay in 4 application
 

I hope that helps, best wishes!

 - Jon K