MB Versus Media

[Longviewdoll14]

I'm not sure what these charges are on my PayPal account. I have 3 of them in a row. They have already come out of my checking account. I hope you can help

[aussiebill967]

I also am getting the MB Versus Media repeating charges on my account. I am in Australia. I would like to know if it is a scam. I use Safari on an iMac.

[Marciahsinclair]

I’m in same boat but PayPal say I set this agreement up on 23 Sept therefore they cannot undo although they have returned this month’s payments. Have no idea who or what they are and can’t get any reply to emails. Why, if PayPal are receiving identical complaints they continue to process payments they put us through hoops trying to get our money back. Did you get refunds?

[PayPal_Meghan]

Hello @Marciahsinclair, 

Thanks for making your first post in the Community! 

I understand you had a recent subscription set up, and you're having difficulty reaching out to Customer Support; I'm sorry to hear that. You can find the instructions to cancel a subscription in our Help Center here. If you did not authorize the initial payment, you may also be able to receive a refund by filing an unauthorized dispute. For further assistance, we have a few options for contacting Customer Support on our Help Center here. 

I hope this helps! 

- Meghan

[Oz28]

This charge keeps coming out of my paypal account. I have no idea what it's for. I have searched the internet and do not find a business under this name. How do I cancel a subscription from a business when I don't know what the business is?

[Marciahsinclair]

Please take this up with PayPal immediately. I finally had to phone them and insist on speaking to an advisor re same problem. They will run through each payment and contest them on your behalf. It’s a worrying and frustrating process but I was successful in the end. Go get ‘em!

[jankuchel]

Who is this mysterious mb Versus media? Two charges on same day. Weird.

[Cdfran]

What is this charge for?

[Marciahsinclair]

I couldn’t fathom who they were or what it is they supposedly supplied that would incur shipping charge twice in a month. Keep chasing paypal- they’ve received so many complaints along same lines and were successful in refunding my payments.

[PayPal_Bindu]

Hello @Longviewdoll14 and @aussiebill967 

Welcome to the PayPal Help Community!

Sorry to hear about the unauthorized charges in your PayPal account. No need to worry! PayPal offers fill protection for confirmed unauthorized charges. Please make sure to check if these charges are from the billing agreement in your account signed up in the past. Steps to review the billing agreement in your PayPal account can be found here. If these charges are part of an automatic payment/billing agreement, you can cancel the automatic payment set up and contact the merchant for a refund. 

If there's no billing agreement signed up for this merchant, you can update your password, security questions, and report these charges in the resolution center of your PayPal account. Here's the article with the steps to report the charges in your PayPal account : How do I report an unauthorized transaction or account activity?
 

Hope this information helps,

Bindu