Limited Account

[AHMET4251]

Hello, I have received a restriction on my paypal account for which I do not know the reason. I cannot contact anyone from paypal. I was receiving payments with my paypal. It asked me for cargo tracking information, information about the work I did and an invoice. I sent these. Within seconds, I received an email stating that my account was restricted. But I realized that I sent the invoice information from this information the invoice information of my other company. I think it may be for this reason. But I cannot contact anyone about this. For this reason, I cannot learn clear information. Since I do my job very professionally and in accordance with all the rules that paypal requires, I can provide all the information requested for my account to be activated.

[ahmadjouni]

I also have a limited account, it has been limited for 11 years and I still can't take my balance and paypal ignores my support tickets

[PayPal_Shradha]

Hello Everyone,

Welcome to the PayPal Help Community and thanks for posting here!

@AHMET4251 We are sorry to hear about your PayPal account being limited. Kindly you to kindly reach out to our customer support team to know during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

@ahmadjouni Apologies for the inconvenience. Requesting you to try to contact our customer support team during business hours via phone by clicking the Contact option at the bottom of PayPal page and select "Call us as Guest".

Hope this will help full for you.

Warm Regards,

Shradha

[AHMET4251]

Hello, thank you for your feedback. But when I did these transactions, I could not reach customer service in any way. I can only correspond with robots. But is there a screen where I can send documents again for this transaction? Can you share the link?

[AHMET4251]

@PayPal_Shradha Hello, thank you for your feedback. But when I did these transactions, I could not reach customer service in any way. I can only correspond with robots. But is there a screen where I can send documents again for this transaction? Can you share the link?

[PayPal_Shradha]

Hello @AHMET4251,

Thank you for getting in touch with us once more! We truly appreciate your continued engagement and trust in our community.

We apologies for inconvenience. Requesting you to try to contact our customer support team during business hours via phone by clicking the Contact option at the bottom of PayPal page and select "Call us as Guest". The customer support team will provide the path forward in resolving your issue.

I hope this helps!

Warm Regards,

Shradha

[AHMET4251]

@PayPal_Shradha I understand, thank you very much for the information. I have one last question. Can you review my account and provide clear information on why my account was restricted? This information will be very important for me to understand my documents or my problem before contacting customer service. This way, it will also make it very fast for me to solve my problem with customer service. I really need your help on this matter.

Kind Regards.

Thank You.

[PayPal_Shradha]

Hello @AHMET4251,

Thank you for reaching out with us! We appreciate your continued engagement in our community.

I understand that you want to know the reasons due to which your account got limited. Account limitations are implemented by PayPal as part of their efforts to ensure safety and security for all users. Kindly refer the Help Centre article to know the details of account limitation.

Hope this helps you!

Warm Regards,

Shradha

[AHMET4251]

@PayPal_Shradha I have read all of these articles. But there is no situation regarding my account. Since I am surprised by this situation, I want to get more comprehensive and clear information from you. Because these articles do not have a reason to limit my account.

Kind Regards.

Thank You.

[Boki234]

It's been 120 days and I still haven't received anything