Item missing software / hardware

[CoraPntr33]

I would like to know how Paypal would handle a significantly not described item that is missing 2 main features (touch screen and carplay)  that they are now selling for more than $100 extra.   This was not clearly marked on the website when I purchased the item and I confirmed with the vendor via email that all items after August 20th would have carplay and touch screen.  Which i've come to find is NOT true.

Since the 15th of September, the seller added an option to their website with the carplay feature as a YES or NO, I documented as much as I could and matched the SKU of the item they gave me to the one they labelled as the no carplay/no touch version.

I sent an email to the seller and am waiting until Wednesday for them to respond to me before escalating.

That said I'm worried.  I used to trust paypal however based on all the horror stories I've seen on here I am wondering if I have a case or if paypal will just immediately reject my claim and I'm forced to do a chargeback with my card.

In which case I will probably never use paypal again as they used to be known for their buyer protection and that's what I used them for in my online buying.

Thank you for helping and wish me luck....

[CoraPntr33]

(edited main post)

[PayPal_Bindu · Accepted solution]

Hello @CoraPntr33 

Thank you for writing in the PayPal Help Community and welcome!

Sorry to hear about the issue with your purchase. PayPal purchase protection covers all eligible transactions. You can refer this page for more information on PayPal's Purchase Protection program.  

An item may be considered Significantly Not as Described if it is missing major parts or features which were not disclosed in the description of the item at the time of purchase. As you have already reported the transaction, you can wait for the seller's response before escalating it. If you can't come to a resolution, you can escalate the dispute so PayPal will review the information and decide the outcome. You can always check the updates of the dispute in the resolution center of your PayPal account. For any additional assistance, please reach out to PayPal Support team. 

Hope this informaton helps you,

Bindu

[CoraPntr33]

Hey trying to avoid sounding like one of those auto-responders but I'm pretty sure that is next to impossible these days.  On that, I did want to come back here and say that my item was refunded.  Faith restored ! Thank you to everyone involved!