Is Actitech Ltd linked to a fitness app?

[Lauraleibe]

Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!

[kernowlass]

@Temp20231015t 

A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[LeliaS]

The payments option does not appear in the menu now. Oct 13 24

[PayPal_Meghan]

Hello @Temp20231015t and @kernowlass! 

Welcome to the PayPal Community, @Temp20231015t, and we appreciate all of the information you provide, @kernowlass! 

I'm sorry to hear that you discovered a subscription to Actitech Limited that has been recurring for 16 months, @Temp20231015t. As @kernowlass mentioned, it sounds like it might have been a trial or automatic payment that was set up previously. Regarding the dispute timeframe you mentioned, I wanted to confirm that disputes can only be filed within the last six months. If you are able to determine that the original charge and all subsequent charges were unauthorized, you can file an unauthorized dispute, as they do not have a timeframe. However, all other disputes will automatically be closed for transactions older than six months. You can learn how to file an unauthorized dispute on our Help Center here: How do I report an unauthorized transaction or account activity? 

If you find out that it was a subscription you had canceled with the merchant at one time, but they never canceled your PayPal dispute, you can file a Canceled Recurring Billing dispute for all payments within the last six months. For reimbursement for any older transactions, you would have to consider options outside of PayPal. I apologize for any inconvenience this has caused. 

I hope this information helps you receive a refund on some of the transactions! 

- Meghan

[Deltathigh]

Have charge to actitech. Not mine

[Kathysowls]

This charge stems out of Nigeria and I do not order things out of the country, don’t know what this is and it’s coming out automatically every month

[kernowlass]

@Deltathigh 

@Kathysowls 

Tied to a fitness app I believe. A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.

If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Birddeeraven]

Please cancel all further payments to Actitech from my account.

[sandrav3]

It's usually for a wellness of fitness app. example: OMO  You'll have to figure out what company it is from and cancel through their email.

[MammaTs]

I tried to login on the site but can't find anywhere to login. If you found a way please share. I would like to cancel as soon as possible and not pay out any more money.

[PayPal_Ajay1]

Hello @MammaTs  
Welcome to the PayPal Help Community and thanks for posting here!
I understand you would like to cancel automatic payments in you're PayPal account. Request you to kindly refer to this article to understand what is automatic/recurring payments and how they can be cancelled on you're PayPal account https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-... You can reach out to our customer support team to know what can be done next or to get an better understanding of the possible solution to the issue raised.  Please contact our support team by clicking contact at the bottom of the PayPal.com and reach us through call and if you're unable to login kindly select "Call us as Guest" .
Hope this information helps,
Ajay
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