The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central
If you want to report illegal content under the EU Digital Services Act, please do so here
Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!
I see I am one of many getting auto charged by this Acttitech company. Not sure of spelling. I can't get rid of it by sending emails or calls need help I'm In so far over $200.00
Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''
Advice is voluntary. Kudos / Solution appreciated.
I signed up to a fitness app (Actitech Limited). It’s not what I wanted so I’ve requested a refund. But I also want to ensure I have not allowed them access to draw more payments from my PayPal account. How can I do this?
I'm in the same boat as you. I was able to go online and cancel my subscription at
"app.muscle-booster.io".
The cancellation was straight forward, and they sent a confirmation email to show the account was cancelled. Also, the on-lineaccount status showed it was cancelled.
Now I'd like to remove the business entry within my paypal account on the "auto-payment" approved list.
How can I get a refund from actitech, only purchased a week trail and not even used it and has been automatically charged extra €30. I did not authorise this transaction. I was absolutely positive I am safe using my PayPal to pay for a week nothing more. Feel very disappointed
A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.
If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.
Check if you had a subscription set up and cancel it? Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''
Advice is voluntary. Kudos / Solution appreciated.
They are very slick on how they hide their auto-renew when you sign up for a trial. Many people have the same complaint, so I do not think it is us. It is them. They are not willing to grant refunds. Plaster their fraudulent tactics all over social media and maybe they will get the message and be more transparent.
