Is Actitech Ltd linked to a fitness app?

[Lauraleibe]

Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!

[sharpiemarker]

@crygale78 

Open the transaction, click Report a problem to report it as unauthorized. Warning: Transactions associated with a billing agreement will likely get denied because of that so be prepared to appeal it asking for a in-depth review.

[DnW1956]

How do I get this charge cancelled from my PayPal account

[PayPal_Bindu]

Hello @amachado324, @VijaCha, @Temp20240306P and @DnW1956,

Thank you for posting in our community help forum!

I see you're looking to cancel the subscription set up in your account. Here’s how to find your automatic payments/subscriptions on the PayPal website:    

Go to Settings.
Click the Payments tab.
Click Manage Automatic Payments.
Select the merchant.

You can learn more about updating automatic payments here.

Best wishes,

Bindu

[GriggsRefrigera]

In my case the app that was billing me $29/month through the parent company "Actitech Limited" was called Muscle Booster . After downloading & logging in it was very easy to navigate to the "Cancel Membership" tab.

[Ziggysmom]

I have a problem with ACTITECH and they keep charging my account. How do I cancel these charges?

[kernowlass]

@Lauraleibe 

Check if you had a subscription set up and cancel it. Cancel it on the merchants site as well.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[nukingkong]

If anyone's looking to find out which app you've been subscribed to, their apps can be found on here https://health-fitness.io/

I had 2 of their apps and had no idea I was paying a subscription until I saw 3 monthly charges from Actitech recently. 

Beware - even if you didn't physically opt in, you've actually subscribed after simply inputting your details.

[DebbieJ20]

Does anyone know who is Actitech? I got charged twice

[kernowlass]

@DebbieJ20 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Thankful]

I’ve never heard of this company. They tried to take funds from PayPal. Fortunately my card was declined. Does anyone have experience with this?