I did NOT authorize payments to Reya Digital OU

NonniKathryn
Contributor
Contributor

I did not purchase an app through Reya Digital OÜ and I did not agree to a subscription price of month payments of $59.99. How do I dispute these transactions?

Kathryn [Removed].

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@NonniKathryn 

 

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.

If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

 

If nothing in your subscriptions then click on the transaction and using the report a problem link bottom of that details page report it as unauthorised if that is what it is?

Paypal will then check your IP address / spending history etc to see if they agree it was unauthorised.


Advice is voluntary.
Kudos / Solution appreciated.
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