I cant update beneficial owners because its greyed out. Account is limited
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I received an email that "Your account is limited. Provide beneficial owner information to keep using your account", I have tried over the last few weeks to enter this information on the form and the continue button is greyed out and I cannot enter more info. I also called a few times over the last few weeks and they ensured me everything is fine my information was updated and I should ignore any warning.
Does anyone have any advice?
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Hello @effyzaz
Thanks for posting your inquiry in the PayPal Help Community and welcome!
Sorry to hear that you're not able to update the information in your PayPal account. I suggest you to try some troubleshooting steps like clearing your cookies, history, cache, etc. from your browser or using a different browser/device to see if this works. If the issue persists after trying these, please reach out to our Support Team to look into this further.
Hope this works and have a great day!
Bindu
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