How to issue a refund when account is locked?

reefcleaners
Contributor
Contributor

My account was locked today, I appealed the lock but it seems permanent according to the language. (Not sure why, submitted an appeal to find out more that is still pending review). I have transactions made before the account was locked that I need to issue a partial refund for, but that option is no longer available. Is there anyway to refund a customer now that the account is locked?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@reefcleaners 

 

Any customers can file disputes for non receipt of item OR item received but not as described and if they win they will get their refund OR you can call customer services and see if they will initiate refunds for you?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



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Kudos / Solution appreciated.

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5 REPLIES 5
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@reefcleaners 

 

Any customers can file disputes for non receipt of item OR item received but not as described and if they win they will get their refund OR you can call customer services and see if they will initiate refunds for you?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



Advice is voluntary.
Kudos / Solution appreciated.
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reefcleaners
Contributor
Contributor

Thank you for your help! I would prefer to not do full chargebacks and disputes if possible. There are a lot of orders, and there will be a lot of order editing and partial refunds if the lock stays in place.

 

If anyone else has a different solution I will check it as well, while I try the other options suggested. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@reefcleaners 

 

Well i gave you another option if you read my post to the end !!


Advice is voluntary.
Kudos / Solution appreciated.
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reefcleaners
Contributor
Contributor

Yes, I appreciate it. I was able to get my account reinstated. Have a good one!

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API_VERSA_OU
New Community Member

This is also an issue we are facing. The funds are available balance in the account. The customer just paid and paypal locked account. We replied all they wanted. They replied that "customers aren't satisfied with your business" we have no disputes, no issues. Random as heck lockout. So they "blocked" the account and said they will hold funds for 180 days. Customer wants a refund as we have not got paid, we cancelled the payment in our system. They want to pay by another method and we removed paypal from our site. But paypal refuses to refund the customer and make the account balance 0, as it should be if they want to randomly close the account on us. THIS IS UNACCEPTABLE!!! Have heard these stories before but thought it was exageration. NO --- PAYPAL IS THAT FREAKING BAD!!!! THEY BLOCK ACCOUNTS WITHOUT DISPUTES, WITH NO PROBLEMS, AND REASON "Customers are unsatisfied" WHERE THE HECK DID THEY GET THAT WHEN THERE ARE NO DISPUTES AND ALL CUSTOMERS RAVE THAT WE ARE THE ONLY GOOD PROVIDER OF DIRECT IP OVER WIREGUARD OUT THERE!!!!?!?!?!?!?!?!

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