How long?

[Edward885]

Been waiting over 20 days for a response from PayPal regarding a dispute. How long do they have as I thought it was 20 days?

[kernowlass]

@Edward885 

A dispute is between you and the other party, paypal does not get involved until you escalate the dispute to a claim.

You have 'up to' 20 days to escalate it if you have not resolved it with the other party, if you don't escalate then at 20 days it will auto close and you won't be able to re-open it or open a second dispute for the same transaction.  

[Edward885]

Hey On the dispute section it only says under review by PayPal and it’s said that for 25 days.

[kernowlass]

@Edward885 

https://www.paypal.com/uk/cshelp/article/HELP257