How do I contact the company

Sianna2020
Contributor
Contributor

PayPal wants me to contact the company that took my money, I thought I was but I guess it's not. Does anyone know how to contact the company?

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PayPal_Meghan
Moderator
Moderator

Hello @Sianna2020 and @kernowlass

Welcome back! Thanks for posting in the PayPal Community Forum!

I'm sorry to hear you were advised to contact the merchant regarding an unrecognized transaction, @Sianna2020. Typically, the merchant's contact details should show within your PayPal Activity after you locate the transaction. You may need to do a quick Google search for the merchant's name if they do not. If needed, you can learn how to file an unauthorized dispute in our Help Center here. If the dispute is denied, you can request an appeal by speaking with Customer Support

I hope this helps! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sianna2020 

 

Sorry but how would we know the company you purchased from?


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Sianna2020
Contributor
Contributor
I Did not Purchase anything from the Company, PAYPAL sent me a notification that A Company took $5 from my account!!!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sianna2020 

 

Again, how would we know which company it was?


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Kudos / Solution appreciated.
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Solved

PayPal_Meghan
Moderator
Moderator

Hello @Sianna2020 and @kernowlass

Welcome back! Thanks for posting in the PayPal Community Forum!

I'm sorry to hear you were advised to contact the merchant regarding an unrecognized transaction, @Sianna2020. Typically, the merchant's contact details should show within your PayPal Activity after you locate the transaction. You may need to do a quick Google search for the merchant's name if they do not. If needed, you can learn how to file an unauthorized dispute in our Help Center here. If the dispute is denied, you can request an appeal by speaking with Customer Support

I hope this helps! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
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