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PayPal wants me to contact the company that took my money, I thought I was but I guess it's not. Does anyone know how to contact the company?
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Hello @Sianna2020 and @kernowlass,
Welcome back! Thanks for posting in the PayPal Community Forum!
I'm sorry to hear you were advised to contact the merchant regarding an unrecognized transaction, @Sianna2020. Typically, the merchant's contact details should show within your PayPal Activity after you locate the transaction. You may need to do a quick Google search for the merchant's name if they do not. If needed, you can learn how to file an unauthorized dispute in our Help Center here. If the dispute is denied, you can request an appeal by speaking with Customer Support.
I hope this helps!
- Meghan
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Sorry but how would we know the company you purchased from?
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Kudos / Solution appreciated.
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Again, how would we know which company it was?
Advice is voluntary.
Kudos / Solution appreciated.

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Hello @Sianna2020 and @kernowlass,
Welcome back! Thanks for posting in the PayPal Community Forum!
I'm sorry to hear you were advised to contact the merchant regarding an unrecognized transaction, @Sianna2020. Typically, the merchant's contact details should show within your PayPal Activity after you locate the transaction. You may need to do a quick Google search for the merchant's name if they do not. If needed, you can learn how to file an unauthorized dispute in our Help Center here. If the dispute is denied, you can request an appeal by speaking with Customer Support.
I hope this helps!
- Meghan
If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum!

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