Hi everyone, I have an issue regarding a fraudulent seller. To cut a long story short I am a singer and I bought a very expensive rare microphone via a website called Reverb. Reverb sells music equipment and they use PayPal to process their payments along with other methods of pay, I opted to pay via PayPal. The mic I purchased was £4,884.12 to be exact, and as soon as I paid the seller of this mic disappeared and became uncontactable, it immediately became apparent that this was a scam, so I reported this to the platform Reverb and they confirmed that their security team had checked the sellers account and confirmed that it was a fraudulent account, so they blocked the seller and removed the seller's other listings, I then contacted my bank and reported the fraud and immediately (after opening a PayPal case) they recommended I issue a chargeback so I went ahead and reversed the payment that was due to come out of my account to PayPal for the mic, I could not justify this sort of money coming out my account when this was confirmed by Reverb as a scam. Reverb then told me I would receive a refund within 5 working days. What's happened is very frustrating, PayPal has said to me that they have rejected my claim for the refund because I was going to re-sell the mic! I am not a reseller and have no intention of ever selling it, so I can't see where they have got this information from? The agent on the phone said to me the "back office team" have looked on my website, and I am a reseller. I do not have any websites that sell stuff, so this has been wrongly decided against me twice, I have now escalated this a 3rd time with PayPal customer support, as so far my account has a negative balance of £4,884.12 and PayPal won't do anything about it. The seller has been confirmed by the platform as a scam, and I have received no tracking information, no mic and to top it off the seller has not responded to the PayPal case at all and the case started 3 weeks ago, but PayPal are saying that my account will stay in negative, but they have opened a 3rd dispute in which the agent said is my last hope. The agents comment is really not helpful in finding the solution as I am the victim of fraud. I am hoping they will look deeply into it and read the evidence, and settle outside of court. How on earth can PayPal close a case twice both times demanding the full payment for a mic that does not exist with my full evidence showing the seller is completely non responsive, has no tracking info, has not responded to PayPal nothing! The PayPal agent has said today that they have payed the money to the seller even with this dispute open! Help, so unfair to be backed into a corner like this.
