Help Fastspring fraud

[ryanmariedobbin]

I was charged from a a company called Fastspring and I didn't sign up or even recognize the company and company products

[geoolijhoek]

Fastspring should be banned By Paypal…../

[Jmdorri]

I had the same thing happen to me. And I have 3 to 4 autpay teams action for the same day July 5, 4 payments of $21.47 and the same for August. That’s a little over $80 all in one day. I don’t even know what it’s for. Never heard of the company before.

[VANYANLLC]

I also have the same issue. I need help please

[PayPal_Shradha]

Hello Everyone,

Welcome to the PayPal Community Forum! 

We are sorry to hear about the unrecognized transaction made from your PayPal account. You can find the automatic payments also called as subscriptions details on the PayPal website by following the below mentioned steps:   

1. Go to Settings.
2. Click Payments.
3. Select Automatic payments.
4. Select the merchant.

You can cancel the automatic payment on this page. Kindly refer the help centre article to know more about What is an automatic payment and how do I update or cancel one?. If you think there has been unauthorised use on your account, here is some help: How do I report an unauthorized transaction or account activity? 

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,

Shradha 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

[1Technologist]

I thought this was fraud too. I had a recurring payment that started on a certain date and searched my email for the dollar amount. I figured out it is a legit vendor I use a service for. I guessing you must have signed up for something or bought something and they use Fastspring to handle their billing. Check your email for a receipt like I did, it gave me the actual vendor name.

[EM598]

FastSpring charges me TWICE for a subscription that I cancelled in 2021.

[KTrahan71]

I was on a cruise ship when this purchase was made. I wasn't buying anything anywhere.  

[EM598]

I, too, was charged by FastSpring for two renewals to Carb Manager, a subscription app that I cancelled in 2021, and I have the email to prove it.  I missed the charge in 2023, so I'm out that $50, but I am in the process of disputing the charge made yesterday.  Somehow, FastSpring got my husband's email account (I had blocked Carb Manager from mine) and he ignored their message they sent last week since he didn't recognize the sender.  I agree with a previous contributor:  PAYPAL SHOULD BLOCK FASTSPRING -- they are SCAMMERS!