Getting a refund for a pre-order that keeps being delayed

[MCS09]

I made a pre-order of an item back in March this year, and the product on the seller's page said that it would be approximately available by the end of May. It's been almost 6 months since I made the purchase and I still haven't received the product.

I already filed a claim for item not received and the seller has escalated it stating that the pre-sale is still not over and that the product is listed for release on October and that their supplier is not providing them with the products, as they've been constantly changing the approximate release date as time passed, even though I made my purchase back in March. 

I found this old post which explained the requirements that need to be met for PayPal to allow a pre-sale, but I can't seem to access the link provided in the post nor find any information regarding its contents. Do these requirements not need to be met anymore? My buyer protection period is not over yet, but I'm afraid the seller will keep changing the distribution date of the product as an excuse to avoid refunding my money. 

[PayPal_Shradha]

Hello @MCS09,

Welcome and thank your for posting your concern.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. 

For further assistance, I recommend reviewing the relevant help centre article such as How do I open a dispute with a seller?, Dispute filing timeframes, & How do I escalate a PayPal dispute to a claim? for more detailed information.

I hope this response is helpful for you!

Warm Regards,

Shradha

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[MCS09]

Thanks for your reply. I already contacted the seller and it was them who escalated the matter to a claim, which PayPal just ended up solving in my favor. Nevertheless, I'd still want to know if the info I mentioned in my original post still applied, since the seller sent info I still don't know even now that the case has closed and I was afraid they could use whatever thei sent in their favor to avoid refunding my money.