Hello everyone, on April 10th I ordered 3 items from a shop in France with an estimated delivery of 2/5 days, not guaranteed. After 2 weeks, on April 24th, only 1 item arrived. I contacted the shop again the same day and they confirmed that the other 2 items were still in the shop and that they would be sent the following day. And they did. The tracking of the second parcel has not updated since April 29th and on May 9th I contacted them again about it. They told me that they would have investigate the problem, I haven't heard from them since. on the 15th I contacted them again to obtain a partial refund, to which I did not receive an answer.
On the 16th, through the chatbox, I opened a dispute such as "I have not received the item or the service" and with the caption "Late order and missing products". I entered all the informations. On the 18th, after a month of waiting and without ever getting a response from the shop, I raised the dispute to a claim.
The shop never responded to either the dispute or the claim and on May 28 I won a full refund despite having received only 1 item and explicitly requesting a refund for the 2 missing items. I doubt that paypal has NOT read/looked at my "proofs".
For fairness, if the missing package arrives, I avoid accepting it to return it to the seller. Besides that how should I behave?
