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Dedebell Trade Co

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Kc2021
Contributor
Stupidly ordered stuff from this company,thought I was paying $127 for items, $197 came out of my bank... ask to cancel order and they responded by saying it had been shipped. Msged PayPal and got told they could do anything. So I guess I'm out of pocket nearly $200 . Lesson learned.

Dedebell Trade Co

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alanmkenobi
New Community Member

Don't buy from this company. I just spent a month trying to fight the charge on my credit card. If you need help, contact USPS and give them the fake tracking number so that they can verify that it is a bogus number. This company uses different sites to scam customers, I bought a figure from buoyancy world net.

They also have another page called brightl youth com. 

I wish Paypal would take into account the number of claims this company has acquired and canceled their account.

Dedebell Trade Co

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Crackers68
Contributor
Ordered item on March 15, 2021 and still haven't received the item!!!!!

Dedebell Trade Co

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kernowlass
Esteemed Advisor

@Crackers68 

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.

Dedebell Trade Co

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bullguard
Contributor

I recieved my refund through my Bank.

They { you know who i,m talking about}

They had some sort of scam where they were able to challenge my bank and recieve the money back.

 So i tried pre arbitration with my bank and i won.

Hope you all can get your money back that way.

Dedebell Trade Co

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Customer21
Contributor
Ordered a product. And never received... don't use the company. If anyone has any details on how to get refunded. Please share

Dedebell Trade Co

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bullguard
Contributor

@Customer21  try and see will your bank do a chargeback for you.

Dedebell Trade Co

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Figboo69
New Community Member
I bought a waist rap , tracking says package is in Lawton Oklahoma since oct 10th. No more updates since and I still don’t have my package. Filing a dispute with PayPal, and bank

Dedebell Trade Co

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Trina2136
Member
I ordered something 2 months ago and not seen or heard from these people

Dedebell Trade Co

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ally120
Contributor
Me too. Total scam. Why aren't PayPal refunding and taking action?!

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