DeWalt scam

[Hithere1979]

I had fallen for a Facebook scam for a DeWalt pressure washer for $100. It seemed legit but nothing ever came. I’m still battling it out with PayPal. The shipped item weight was 4.15 oz and the pressure washer weighs considerably more. All these facts and paperwork from the USPS and still PayPal sides with the scammers. I am inclined to believe that PayPal is PROTECTING the scam groups because they skim money off the top and so it’s pure profit for them!

[kernowlass]

@Hithere1979 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[Hithere1979]

@kernowlass Yep, I did all that. 4.5 hours on the phone with PayPal and had a 3 way call with them and the USPS. USPS backed up everything I said and furnished all the requested documents and delivery information. PayPal simply says “the seller sent something so that’s correct and we are closing this dispute/investigation. It’s IMPOSSIBLE to prove you don’t have something so all the leg work is heaped upon those of us who are trying to state our cases and the scammers/sellers merely have to say “I sent it.” and they are saints in the eyes of PayPal.

[kernowlass]

@Hithere1979 

Any chance you used a c.c. as per last line in my above post?

[Hithere1979]

I did. The cc company has disputed the charge but PayPal continues to post the $100 amount each cycle as a new charge for the seller. Each month I have to dispute it again 😩