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I had bought an item and it marked as new and sealed, when I received it, the item was broken out of the box. I contacted the seller through previous means of communication and didn't get an answer. I filed a claim on PayPal and we coordinated the return of the item for the refund. PayPal is now telling me the case will auto-close on a date before the item is set to be delivered. And it will auto-close it in favor of the seller, after I already shipped the item back, which will deny me the refunds I need.
What can I do? Should I escalate the claim to keep it ongoing while the item is being delivered? The auto-resolve will give the seller the ability to deny the refund while still getting the item back.
Yes I did open a PayPal dispute and provided all communication and information with the seller. The seller only responded after I opened the dispute and through PayPal. I did not escalate because the seller offered a refund for the item and I agreed. I did ask the seller to provide shipping because the item did not match the description, but the seller ignored me and eventually I paid for shipping myself and dropped it off. PayPal says the seller will refund after delivery of the item, which is later than the set date for the auto-closure of the case in favor of the seller, despite PayPal also telling me I need to provide shipping information by a date that's LATER than the auto-closure date of the case itself.
The seller did offer a refund in the PayPal dispute center and I accepted it through the PayPal dispute center, and yet the case will auto close in his favor before the refund transaction is completed. This makes no sense.
I do understand that, the issue is PayPal is not going to let this remain as a dispute and wants to close it and relieve the seller from the responsibility of refunding me after the item is delivered. PayPal literally sent me a text message telling me it will close the case in favor of the seller WHILE we're still working settling it. How do I guarantee my refund back after the case is closed if I did not escalate? Which brings me back to the original question: Should I escalate?
